If you call during office hours (9-5 Monday to Friday) you will be put straight through to speak to one of our trained staff. During the call it will be necessary for them to ask you some simple questions. These will include asking for...
Not all of these questions have to be answered over the telephone, and all answers are treated in confidence, but more information will allow the most appropriate support to be given to you.
If you are thinking of calling SAFE Place, or know someone who might, please try and have as much of this information available as possible before calling.
During the call, the support provided by SAFE Place is described to you and any options for support discussed. If necessary, an appointment can then be made for you to visit SAFE Place to see one of our Crisis Workers.
SAFE Place has a 24-hour, 365 days a year on call service. After office hours you are put through to an operator who will ask only for your name and a contact telephone number.
These details will remain confidential, and be passed immediately to one of our Crisis Workers who will call you and provide support in the same way as already described during office hours.